Warranty – All V-Belt Global Supply, LLC products are guaranteed against manufacturing defects at time of shipment.  Claims must be reported within 14 days of receipt to V-Belt Global Supply, LLC in writing, specifying type of product defect and date of purchase.  Any products found to be defective by an authorized representative of V-Belt Global Supply, LLC are limited to replacement of product or refund of the original purchase price.  V-Belt Global Supply, LLC cannot be responsible for consequential damages and labor charges.  Warranty does not cover deterioration due to normal wear, defects and damage due to alterations, negligence, and use beyond safe operating limits.  V-Belt Global Supply, LLC’s total liability shall not exceed the original purchase price of the product.

 Product Return – Products must be returned within 30 days and must be resaleable to be valid for credit. 

Returned merchandise, except for the specific belts, must have prior authorization and is subjected to a 15% restocking fee. Returned merchandise without prior authorization and/or returned after 30 days will be refused and/or subject to a restocking charge of 30%. 

Timing belts are subject to a 30% restocking fee and must have prior authorization. All returned merchandise without prior authorization and/or returned after 30 days will be refused and/or subject to a 35% restocking fee. Custom cut timing belts are non-refundable and cannot be returned for credit.

Serpentine, Variable Speed, and Kevlar Belts are subject to a 15% restocking fee and must have prior authorization. All returned merchandise without prior authorization and/or returned after 30 days will be refused and/or subject to a 30% restocking fee.

All metal and electronic related products are subject to a 30% stocking fee and must have prior authorization. All returned merchandise without prior authorization and/or returned after 30 days will be refused and/or subject to a 35% restocking fee.

Other than warranty product, the customer will be responsible for inbound and outbound freight. Outbound freight charges will be deducted from any credits given on orders that received free outbound shipping on complete returns and/or partial returns who's total drops below $299.00.

Cancelled Orders – Domestic orders cancelled due to customer error will be subject to a 5% cancellation fee. International orders cancelled due to customer error will be subject to a 20% cancellation fee.

Freight Policy –   Orders over $299.00, shipped within the Continental United States qualify for free standard ground shipping.  Orders exceeding $299.00 shipped within the Continental United States, include any metal products, and/or requiring Expedited shipping, do not qualify for free freight.  Freight charges will be FOB shipping point and will be prepaid and added to the invoice.